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Find the best fit for your kids with our brands’ Size Guide
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Free Shipping over $80
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New Styles Added To Sale!
![[GWP] Rookie Raya Pouch](http://rookiekids.sg/cdn/shop/files/RKGWP-RAYAPOUCH.jpg?v=1771487158&width=1946)
[GWP] Rookie Raya Pouch
Regular price
$0.00
Shipment Estimation Time
All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days.
WHAT IS YOUR SHIPPING RATES?
Free Shipping on order $80 & above.
All orders above SGD $350 will be subjected to custom charges and import duties. You may get charged additionally by customs when it arrives in Singapore.
For further reading on shipping information, kindly refer HERE .
WHERE IS MY ORDER SHIPPED FROM?
All orders are shipped from Malaysia
WHEN CAN I RECEIVE THE ITEM I ORDERED?
All orders are delivered through our designated courier service provider. All orders take 1-2 working days to process before delivery takes place. We aim to deliver all orders within 7 working days. However, we are not able to guarantee that all orders will be delivered within the stipulated time frame.
HOW CAN I TRACK MY ORDER?
You can locate your tracking number from the delivery confirmation email or by logging into your account. Please allow a few hours before checking the status of your order. It may not be immediately available after you receive the delivery confirmation email.
HOW DO I RECEIVE MY ORDER/PARCEL IF I AM NOT HOME?
All parcels will require signature upon delivery. If you are not home to receive your parcel, a notification card will be dropped in your mailbox or attached at your door for instruction on how to retrieve your parcel.
WHAT SHOULD I DO IF MY ORDER DOES NOT ARRIVE?
If you have not seen a delivery status update of your order after 7 days, please contact us for further assistance.
CAN I COLLECT MY ORDER AT ROOKIE SG OR OUTLET?
We are sorry, currently self-collection is not available.
Return & Exchange
We accept return for exchange of defective or incorrect product that is unwashed or unworn within 15 days of the receipt of your order.
*Please note that unless due to our fault or error, all products sold under promotional or markdown price are not eligible for exchange in size/color or refund.
To exchange, all products must be returned in the original selling condition with all their accompanying items such as tags, documents, wrappings and packaging. Exchange is subject to stock availability.
Non-returnable items: discounted items.
**IMPORTANT** - WE take no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.
Please Note: Online returns can NOT be processed in store.
HOW TO RETURN?
Step 1: To organize a return of an online purchase, please fill in the below form:
Step 2: Our agents will reach out to you via email and advise you return details and instruction’s.
Step 3: Upon receiving your return store credit or exchange will be processed.
We recommend if you do return an item to us, do so by recorded delivery. We do not accept responsibility for lost returns.
Please wrap items appropriately for transit to avoid damage to products or boxes. Please do not stick labels or tape directly to the products' packaging as if tampered with in any way, we can no longer accept the return.
Rookie Malaysia online store is an independent entity and it has its own terms and conditions.
Rookie Malaysia online store is only able to process returns for items purchase from this website. For any in-store purchases, we are unable to provide refunds. Any items bought in a particular store need to be returned directly to that store.
Rookie Malaysia Returns Centre:
Attention:
CS Team (ecommerce)
ALPHABET SYSTEMS SDN. BHD
A20, Jalan Delta U6/19
Taman Perindustrian Sunway Subang
Seksyen U6 , 40150 Shah Alam
Reasons for Return
|
Category |
Situation |
Shipping Fee for Exchange |
|
Damage/ Defect |
Received a defective or damaged item |
Borne by us |
|
Wrong Item |
Received something that you did not order |
Borne by us |
|
Change of mind |
Received what you ordered but it doesn’t fit you |
Borne by customer |
What is Exchange?
We will ship you the preferred item, provided there is stock upon receiving your return.
What is Store Credit?
As we are unable to provide a direct exchange, refund in the form of Store Credit. Store Credit is a form of voucher code that can be used during check out. The store credit is valid for 3 months from the date of issue.
Buy Now, Pay Later
Free Shipping
Easy Returns
Customer Support
![[GWP] Rookie Raya Pouch](http://rookiekids.sg/cdn/shop/files/23_ROOKIE_Logos_Rookie_White_Abreviated.png?v=1715595591&width=3200)
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Product name, logos, visor stickers are Rookie Kids Trademarks: All other marks are trademarks for their owners.
Nothing on this site may be copied without written permission.
![[GWP] Rookie Raya Pouch](http://rookiekids.sg/cdn/shop/files/Rookie_New_Logo_1_251b1eee-cfa6-425e-9ddd-37b3ac282cdb.png?v=1731395716&width=1500){kind=logo}
